Citizens Advice Stroud and Cotswold Districts needs volunteers now more than ever to help make a difference to local people. In the last year we have faced an unprecedented demand due to the cost-of-living crisis.
We are appealing for new volunteers from all backgrounds who are looking for a volunteering role that is both challenging and rewarding. We are looking for people who can give 8-10 hours per week, and are currently recruiting for the following roles:
Administration/Triage Assistants. You will provide a professional welcome to callers at the door of our Stroud or Cirencester offices. You will triage callers without an appointment – identifying emergencies and providing information and signposting to other agencies when needed (no advice giving involved). You will also undertake a wide range of administrative tasks, including contacting clients by telephone and text, and handling inward and outbound post.
You must be computer literate but full training in triage and our IT systems will be given.
Volunteer Advisers. You will give advice and information (face to face, by telephone and email) to clients on a wide range of problems. No prior advice experience is necessary as full training will be given. Information sessions for volunteer advisers will take place on 18 October 2023 (2-3.30pm) in Stroud and on 8 November 2023 (1–2.30 pm) in Cirencester. Our next training programme will start on 24 January 2024.
Elizabeth Hall, our Chief Executive Officer said:
“Now more than ever, you can really make a difference by volunteering with us. We’re seeing more and more people needing support as living costs spiral. As well as helping the local community, we know people who volunteer their time get a lot back. We’ll give you all the training you need and would love to hear from you.”
To find out more about these roles or register your interest for a volunteer adviser information session please contact our Learning and Development Officer at training@ca-scd.org.uk. You can also find further information on our website www.citizensadvice-stroudandcotswold.org.uk.
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